Spa Policies & Etiquette

We ask that you arrive 15 minutes prior to your first appointment to allow time to check in and complete any necessary paperwork.

If you arrive late, we will attempt to accommodate your full appointment, however service time may be altered to avoid delays for other guests. Abbreviated treatments will be charged at full value.

We have a 48-hour cancellation policy on Laser Services and Body Contouring Procedures; a 24-hour cancellation policy on all other appointments. Late cancellations are subject to $50 fee or 50% of the service value, whichever is greater. Missed appointments are charged at full value..

We are always expanding our services to bring you the latest and greatest med spa technology. Although we make every effort to keep our website and spa menu updated, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined or stacked. We will automatically give patients the discount of greater value at the time of purchase when presented with more than one discount opportunity.

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, and all major credit cards; we do not accept checks.

Gift cards may be used toward any service or product offered at Granada Hills Med Spa (some restrictions may apply). Gift cards not redeemable for cash.

Services: We do not offer refunds on any services rendered even if you are not happy with the outcome or are disappointed in the result.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

Your personal belongings are your full responsibility and should be kept in your possession at all times. Granada Hills Med Spa is not responsible for any lost or damaged items.

Please maintain a quiet level of conversation in the spa. We ask that all cell phones be silenced their during your visit to the spa..

We respect your desire to be with a particular treatment provider but due to illness, vacations, and unforeseen schedule changes, we may not always be able to accommodate special requests.
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Although we love our patients, we reserve the right to refuse service at any time, to anyone, for any reason.

Our main goal is for you to be love the results from your treatments and be happy with our service. Full disclosure means we want you to understand the treatments you receive and the risks and benefits of each of them. Our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you.

If you have any questions, please let us know!